Shipping & Deliveries | UK Delivery Information & Order Dispatch Details | Phoenix Medical
Shipping and deliveries
Shipping and Delivery Policy
Clear delivery rules, straightforward cut-offs, and simple guidance for missed deliveries, collection, and international shipping.
Free delivery (UK)
Orders over £230 (before VAT and after discounts) qualify for free UK next working day delivery (wholesale orders only).
Order cut-off (UK)
Place your order before 2pm, Monday to Friday, for next UK working day delivery. Payment must be made before goods are sent out.
Standard delivery (UK)
Next working day delivery, Monday to Friday, 9am to 6pm (excluding bank holidays). Delivery is charged per 28kg.
Delivery questions
Expand each section for the full policy wording.
How do I qualify for free delivery (UK)? +
For orders over £230 (before VAT and after discounts), you will be eligible for free UK next day delivery. Please note, this does not guarantee next day delivery, due to potential courier delays. This offer is not applicable to overseas orders and to orders requiring special delivery options, i.e. delivery before 2:30pm, Saturday delivery service. This applies to wholesale orders only.
What is the cut off time for next day delivery (UK)? +
Please place your order before 2pm Monday to Friday for next UK working day delivery. Please note, this does not guarantee next day delivery, due to potential courier delays. Payment must be made before goods are sent out.
When will my parcel be delivered (UK)? +
Our standard delivery service is next working day delivery by DPD, Monday to Friday, 9am to 6pm excluding bank holidays. Delivery is charged per 28kg. Whilst the service is next day delivery, couriers are permitted a 1 day delay in case of unavoidable circumstances, i.e. road works, road accidents and misrouting. Please ensure that you enter the address correctly as we cannot take responsibility for parcels being sent to the wrong address.
To request a certain delivery time or special delivery, please call the sales team who will be able to assist you with this.
Sales: +44 (0)1245 350822
What do I do if I miss a delivery (UK)? +
Parcelforce will leave a card and attempt to deliver your parcel three times. If you miss all three delivery attempts then the parcel will be sent back to your local post office.
To rearrange your delivery or track the parcel, visit DPD’s website. Your tracking number will be available on your account when you login.
Collection and international delivery
Prefer collection, or placing an international order? Here is what to expect.
Collect from Phoenix head office
Yes, collection is available. Please email sales@phoenixmedical.com to place your order and the team will remove the postage cost. Notify us of a time that suits you and our team will prepare your order for when you arrive.
5 Lonebarn Link
Springfield Business Park
Chelmsford
Essex
CM2 5AR
United Kingdom
International delivery
We can deliver to most countries. When placing international orders, please ensure the order total is greater than £150 to comply with new customs regulations.
- Parcels sent outside the UK may be subject to customs charges and import duties at destination.
- You are responsible for paying applicable import charges, taxes and customs duties.
- Shipping to Switzerland includes a £25.00 import clearance surcharge.
- Channel Islands, Scottish Highlands, Isle of Man, Scilly Isles and Scottish Islands: £5.99 extra per parcel.
- Shipping prices are per 30kg (excluding VAT) and depend on destination.
Delivery times are subject to courier performance and external factors. Please double-check your address details before placing your order.