Telephone: +44 (0) 1245 350822 | Monday - Friday 9.00am - 5.30pm
(excluding UK bank holidays)
Please note: When placing international orders, please ensure the order total is greater than £150 to comply with new customs regulations. Thank you for your co-operation.
Shipping and Deliveries
How do I qualify for free delivery (UK)?
For orders over £225 (before VAT and after discounts), you will be eligible for free UK next day delivery. Please note, this does not guarantee next day delivery, due to potential courier delays. This offer is not applicable to overseas orders and to orders requiring special delivery options, i.e. Delivery before 2:30pm, Saturday delivery service. This applies to wholesale orders only.
What is the cut off time for next day delivery (UK)?
Please place your order before 2pm Monday to Friday for next UK working day delivery. Please note, this does not guarantee next day delivery, due to potential courier delays. Payment must be made before goods are sent out.
When will my parcel be delivered (UK)?
Our standard delivery service is Next Working Day Delivery by DPD, Monday - Friday, 9am - 6pm excluding bank holidays. Delivery is charged per 28kg. Whilst the service is Next Day Delivery, couriers are permitted to a 1 day delay in case of unavoidable circumstances, i.e. road works, road accidents and misrouting. Please ensure that you enter the address correctly as we cannot take responsibility for parcels being sent to the wrong address.
To request a certain delivery time or special delivery, please call the sales team who will be able to assist you with this.
Sales: +44 (0)1245 350822
What do I do if I miss a delivery (UK)?
Parcelforce will leave a card and attempt to deliver your parcel three times. If you miss all three delivery attempts then the parcel will be sent back to your local post office.
To rearrange your delivery or track the parcel, visit DPD's website. Your tracking number will be available on your account when you login.
Can I arrange to collect my order from the Phoenix head office?
Yes, please email sales@phoenixmedical.com to place your order and the team will remove the postage cost. Notify us of a time that suits you and our team will prepare your order for when you arrive.
Our address is:
Phoenix Medical Ltd5 Lonebarn LinkSpringfield Business ParkChelmsfordEssexCM2 5ARUnited KingdomWhich countries does Phoenix deliver to?
Please note: When placing international orders, please ensure the order total is greater than £150 to comply with new customs regulations. Thank you for your co-operation. We can deliver to most countries, please see below for a list of shipping prices per 30kg (excl. VAT).
Parcels sent to countries outside the UK will be subject to customs charges and import duties; these charges are made when the parcel reaches the destination country and therefore you are responsible for paying for the applicable import charges, taxes and customs duties. There is a £25.00 import clearance surcharge for shipping to Switzerland.
Please note that the prices below are for general delivery services. For parcels going to the Channel Islands, Scottish Highlands, Isle of Man, Scilly Isles and Scottish Islands, £5.99 is charged extra per parcel.
| Country | Price |
| United Kingdom (next working day) | £5.95 |
| Scottish Highlands & Islands (2 working days) | £15.00 |
| Northern Ireland, Isle of Man and Isles of Scilly (2 working days) | £17.00 |
| Isle of Wight (2 working days) | £11.00 |
| Republic of Ireland (2-3 working days) | £16.45 |
| France & Monaco (2-3 working days) | £17.50 |
| Germany (2-3 working days) | £15.50 |
| Belgium (2-3 working days) | £14.50 |
| Luxembourg (2-3 working days) | £15.50 |
| Netherlands (2-3 working days) | £14.00 |
| Denmark (2-3 working days) | £17.50 |
| Italy (5-6 working days) | £38.00 |
| Spain (5-6 working days) | £45.00 |
| Portugal (5-6 working days) | £45.00 |
| Greece (2-3 working days) | £35.00 |
| Czech Republic (4 working days) | £21.50 |
| Austria (4 working days) | £19.50 |
| Slovakia (3-4 working days) | £20.00 |
| Switzerland (3 working days) | £21.50 |
| Estonia (4 working days) | £22.00 |
| Finland (4 working days) | £27.00 |
| Norway* (4 working days) | £27.00 |
| Hungary (4 working days) | £18.50 |
| Poland (4 working days) | £19.50 |
| Slovenia (3-4 working days) | £20.00 |
| Sweden (4-5 working days) | £21.00 |
| San Marino* (4 working days) | £18.50 |
| Latvia (4 working days) | £22.00 |
| Lithuania (4 working days) | £22.00 |
| Iceland (4-6 working days) | £35.50 |
| Bulgaria (5-8 working days) | £29.00 |
| Croatia (5-8 working days) | £28.50 |
| Turkey (4-7 working days) | £29.50 |
| Romania (4-7 working days) | £29.50 |
| Serbia (4-7 working days) | £34.50 |
| Ukraine (6-9 working days) | £34.50 |
| Andorra (4-7 working days) | £53.00 |
| Canary Islands (4-7 working days) | £52.00 |
| Gibraltar (2-3 working days) | £52.00 |
| Malta (4-7 working days) | £52.00 |