Polite, prompt, helpful and very fast delivery.

Charlotte and the team at Phoenix Medical Dispensary deliver a fantastic service. They are always polite, prompt and helpful when questions arise. The quality of the herbal granules seems very good and delivery is exceptionally fast. I have been a customer of Phoenix for many years now. I wouldn't hesitate to recommend them!

Herb quality plus a prescription system that gets herbs to patients quickly.

Have used several herb suppliers for patient prescriptions over my 30 plus years in practise but have stayed with Phoenix for the last few years because their herb quality is so good. Their prescription system is excellent, prompt 1st class post delivery directly to my patients so they virtually start their herbs immediately post consultation. Charlotte and the whole Phoenix team are great - if I ever have any queries they reply within the same day.

Reliable, consistent and quick, even when admin gets messy.

Since the departure of Mayway all those years ago I have dealt almost exclusively with Phoenix Medical Ltd. They have proved consistent and reliable and smoothly competent with the myriad confusions that transpire when the preoccupied analogue therapist stumbles into the digital world. Misplaced orders, repeats, and the obstructions of password decay, all that stuff. In so far as you can get to know anybody that you only ever meet fleetingly at conferences I have grown to rather like the personnel at Phoenix, they seem like a nice bunch…. They carry a wider range of herbs and powders than I can claim to have ever imagined using, and the ones I have used are good quality and promptly despatched. Phoenix have proved so swift efficient and reliable that I have never felt much pressure to extend the stock or range of my small in house convenience dispensary. I could go on….

Confidence prescribing, accurate formulas, kind support.

I truly love the quality of the herbs Phoenix provides. I always feel confident prescribing them because I trust the sourcing and preparation. The dispensary service is excellent - they consistently pack the custom formulas I prescribe with great care and accuracy, and the delivery system works, ensuring my patients receive their herbs quickly and reliably. The customer service is also outstanding - always quick to respond, helpful, and kind, which really makes a difference. It’s reassuring to know there’s a dedicated and professional team supporting my work.

Eco friendly needles and quick shipping.

I’ve been using Phoenix for years now. I love their eco friendly needles and am glad they are always trying new ways to be innovative. They are also always quick to ship my Herbal formulas so I know they will get to people in good time!

Fast service, warmth, and trust built over time.

In addition to certified quality products, the service is incredibly fast and always filled with kindness and warmth. As a professional in Chinese pharmacopoeia for over 10 years, I wholeheartedly recommend the work done by Steve and his team.

Needle quality and comfort, backed by strong customer care.

I have been purchasing Phoenix needles for nearly 20 years. The quality and ease of use, plus comfort for my clients is unmatched by other brands. This, together with the care and customer service makes Phoenix Medical my number one choice.

High quality herbs, fast delivery, strong sourcing focus.

I’ve been using Phoenix for over a decade and have had superb service. I love the high quality needles and excellent herbs. I learned about how the CEO is really on top of herb sourcing and quality which is super important to me. Delivery is super-fast and the discounts are amazing.

A long running partner, plus support for wider community work.

As a TCM practitioner for over 25 years, Phoenix Medical has been my ‘go to’ dispensary and supplier for many many years. Ease of order placement, quick delivery and client support is incomparable and to top it off they are such lovely people to work with! Without the support of Phoenix Medical, USP-UKR The Ukrainian Trauma Relief Project would not have gotten off the ground and over 900 refugees supported. Forever grateful!

Quick, helpful replies and fast fulfilment.

I can't express how impressed I am by the customer service of this company. No matter what the query is, the response is always quick and helpful and you never feel you are a hinderance. The speed at which you place an order and the order is received is phenomenal, there are not many companies who deliver such a customer service, truly outstanding.

Excellent products with strong customer care.

I have used Phoenix medical for a number of years and have only ever experienced excellent products and customer service.

Quality, communication, and logistics that support clinics outside the UK.

We are most grateful to have found Phoenix 3 years ago. The quality is excellent and so is the communication and the logistics. Thanks to Phoenix we here in Sweden have been able to help thousands of patient’s and will continue to do so.